Thursday, December 01, 2005

NSPCC-ChildLine merger

An inherent tension in this merger will be that between universal and targeted services. Despite its much larger size, the NSPCC specialises in targeted services aimed at children who are deemed to be at risk. The much smaller ChildLine, on the other hand, has the goal of being a universal service that all children know they can use. NSP is for children in particularly bad situations; ChildLine seeks to be there for all children, because all children have problems from time to time. In some cases those problems are truly ghastly, eg sexual abuse; in others they are relatively minor, eg a bit of loneliness after moving to a new school. ChildLine seeks to be there to address a much broader range of experience, it seems.

The NSP's online counselling service, There4Me.com, does appear to seek to be a universal service, though, which I think is great. It's worth noting, however, that I can imagine some conflict between ChildLine's policies regarding when to contact social services, and those of the NSPCC:

Advisers work for the NSPCC and have a legal duty to keep children and young people safe. This means that if they know who you are, and you have talked about yourself or someone else being hurt or abused, then this information needs to be passed on to a social worker or the police to keep you safe from harm.

I won't be bothered to look it up right now, but a gander at the Southampton University evaluation of there4me says that one weakness of the service is that when a child protection issue arises, the counsellors can have a tendency to switch from being child-centred to a more process-based role. In this case, the real weakness (or one of them) is that the child will feel tricked: for a while the counselling was all about them, then it becomes more about the child protection process. This latter bit is of course a huge - probably the central - complaint that kids have about their interactions with social services: the centre of attention and energy seems to be not the children, but making sure that the system works as the rules say it should. It's about process, rather than individual. (Note that I'm not implying that the NSPCC shares this weakness; I really don't know enough about them to say much of anything.)

Regarding how the two agencies will fit together, here's an article in this week's Society Guardian. Of particular interest for me is the following:

Efficiencies in backroom functions will mean more money can be spent on the service. The work of the two charities is complementary, she says. For example, NSPCC's lobbying operation can be brought together with the children's testimonies gathered by ChildLine.

Thursday, August 04, 2005

The big get bigger

The Charities Aid Foundation would seem to be a good resource for understanding how charities are funded.

For their first trick (well, that I've seen anyway), below is a 30 June 2005 press release entitled "Big brands dominate charitable sector". I've pasted it below in its entirety, as their page naming system seems a bit underdeveloped.

Big brands dominate charitable sector

Date: 30 June 2005

The voluntary income of the UK’s top 500 charities reached £4.9 billion during 2003/04. But despite a real-terms annual increase of 2.9%, the long term growth rate of voluntary income continues to fall.

Charity Trends, published today by CAF (Charities Aid Foundation), shows the biggest brand names dominating the charities’ table. For the third year in succession, Cancer Research UK is the UK’s largest charity, while the top 6, including the National Trust, Oxfam and the British Heart Foundation, remain completely unchanged on the previous year.

During 2003/04, the UK’s top 10 charities alone accounted for £1.2 billion (25%) of voluntary income to the entire top 500.

UK’s top ten charities by voluntary income

Charity CAF Ranking 2004 CAF Ranking 2003 Voluntary Income £m
Cancer Research UK 1 1 306.427
The National Trust 2 2 143.751
Oxfam 3 3 133.900
The British Heart Foundation 4 4 119.362
Royal National Lifeboat Institution 5 5 91.300
The Salvation Army 6 6 90.899
Macmillan Cancer Relief 7 9 84.299
NSPCC 8 7 81.754
RSPCA 9 10 76.043
Save the Children (UK) 10 13 69.958

Source: Charity Trends 2005 published by CAF (Charities Aid Foundation)

Tax efficient donations, which represent just one third of public donations to charity, grew significantly, showing a real terms increase among all charities of 12% in 2003/04.

However legacies to the top 500 charities, which account for over £1 billion, and income from the Lottery, both fell in real terms. This, coupled with real terms growth in income from service delivery, is leaving the UK’s largest charities increasingly reliant on public sector funding for their growth.

According to Cathy Pharoah, Director of Research at CAF and author of Charity Trends: “Voluntary income is vital if charities are to retain their capacity to be innovative and address new or marginalised areas of need. Robust fundraising strategies will be crucial in ensuring the future growth of giving.”

Internationally, at a time of war and terrorist threat, voluntary income to the UK’s largest aid agencies fell during 2003/04 by 7% in real terms. With a growth in income among cancer charities of 19%, this has closed the gap between the nation’s two favourite causes.

Interestingly, it was the faith-based and arts charity sectors which saw the fastest growth in voluntary income, due largely to increases in grants from public sector bodies and the lottery respectively.

UK’s top ten causes by voluntary income

Cause No of charities in top 500 Voluntary Income £m
International 31 625
Cancer 24 580
Religious – general services 41 368
Heritage / Environment 32 363
Arts / Culture 53 361
Children 33 359
Religious missionary 43 308
Animal Protection / rescue 17 271
General social welfare 15 243
Disability 20 178

Source: Charity Trends 2005 published by CAF (Charities Aid Foundation)

During 2003/04, the top 500 charities continued to spend just 9% of their total expenditure on fundraising and publicity, and 3% on administration. Total expenditure, however, amounted to £8.7 billion out of a total income of £9.1 billion. The 5% real terms growth in total expenditure outpaced the growth in income.

Pharoah concluded: “Charities are obviously under pressure to increase their spending, but how this is being funded remains in question. Whether they are drawing on their reserves or increasing their liabilities, the trend is clearly unsustainable in the long term.”

Charity Trends 2005 is the most comprehensive analysis of the resources and expenditure of the UK's voluntary sector. It includes financial information on the top 500 corporates in global community involvement and charts the income and expenditure of the UK’s top 500 fundraising charities.

Charity Trends 2005 edition costs £284 or £142 for charities and is available by calling Tel: 020 7566 8210.

Wednesday, August 03, 2005

Charity and the Home (Office)

Below are some letters to the Guardian Society about the transfer of government duties to the charity sector. But first, the article they are responding to, and some key grafs. The report referenced in the article is here.

In a report published this week, the Association of Chief Executives of Voluntary Organisations (Acevo) and the Social Market Foundation thinktank say charities are ready to run huge swaths of our public services. It calls on the government to transfer assets and funding in four key areas - children's services, correctional services in the justice system, employment services, and independent living aids for disabled people - within the next 18 months.

Although public sector funds already account for the largest slice of charities' incomes - 37% according to latest figures - what the report, Communities in Control, proposes is a "dramatically increased" role for the voluntary sector.

"We want to see the state transferring substantial sums of money to third sector organisations to enable them to take over the delivery of public services, as happened with housing associations in the 1980s," says Nick Aldridge, author of the report.

In 1974, housing associations managed just 100,000 homes in the UK. They now manage more than 1.8m and provide almost all new social housing.

...

But the call for a transfer of public services to the voluntary sector is deeply controversial. The National Council for Voluntary Organisations (NCVO) has expressed concern at the Acevo proposals, warning that too much focus on public service delivery could "warp the public perception" of the role of charities and undermine, if not overshadow, their campaigning and advocacy roles.

...

Lord (Richard) Best, director of the Joseph Rowntree Foundation and Joseph Rowntree Housing Trust, believes that the takeover of public housing brought gains and losses. Shifting the ownership of the housing stock provided an opportunity "to get loads of money in from the private sector". On the other hand, it allows associations to borrow loads of money, even if they are not up to the job, and "detaches housing from political control and the democratic process".

Now the letters:

In discussing the large-scale transfer of public services to the voluntary sector, Tash Shifrin does not consider the implications for democracy (The great state sell-off, July 27).

Central and local authorities are answerable to electors. Even locally-run community groups are elected by members at annual meetings. But the committees of most national voluntary societies are appointed internally. Often they are dominated by wealthy and privileged people with few places for those on low incomes, those in low status jobs and those who live on public housing schemes.

Of course the voluntaries often do excellent work, but concern must be expressed if huge amounts of state money now puts even more power in the hands of unelected elites.

Bob Holman, Glasgow

· Tash Shifrin's article drawing attention to how the transfer of public services to the voluntary sector may undermine the public perception of charities is a timely reminder of the new Thatcherism that lies within the government. However, what the article could have gone on to say is that, once the transfer is complete, the public may start to question the very legitimacy of charities and charitable status.

Soon, most resources will be concentrated in the largest charities, and the people that run them will be as remote from service users as central government bureaucrats are today.

Other than the claim to operate "not for profit", very little will distinguish the big service providers from private businesses. The sting in the tail for organisations that support the transfer of public services to charities could come when the Treasury begins to question the need for the tax advantages that charities currently enjoy.

Peter Kent, Helix Partners (independent consultants)

Possible dissertation topic: Charities in crisis/transition

Today's Independent has a front-page article on "charities in crisis". I won't bother linking to it because the Indy will only have it as a premium article within 24 hours or so anyway; I've pasted it below instead.

This would be a good subject for a dissertation, I think, and would of course be right up my alley in the sense that it would be easy to do. I could interview Carole, Natasha, Brendan, Matt Parkes, et al, as well as people at other charities. I could also talk somewhat knowledgeably about the backroom negotiations that go into appeals.

What's interesting here?

  • History of charities in the UK and the world
  • How charities came to fill the roles they currently do
  • The evolution of the caring, supportive society, ie the welfare state and its other manifestations
  • The current model for how charities are funded is by no means set in stone. It's a fairly recent one, and could change quite radically in our lifetime
  • If so, how might in change, and what would be the pressures leading to such changes?
  • Are there too many charities?
  • How do charities view competition amongst themselves?
  • How does the public view it?
  • Are charities focusing on "western" problems (as compared to generally more severe "impoverished nations" problems) likely to suffer?
  • What should govt's role be?
  • The economics of charities, of course
  • And so much more!

Anyway, I strongly suspect that I could write a very good dissertation on this topic, and do it without a tremendous amount of extra effort. Intriguingly, it might also help my career, in the sense of making more hireable by charities, and possibly even giving me a nascent status as a "charity consultant", whatever the fuck that might be. Also, such a topic goes to the heart of social policy, in the sense of how society (including govt) feels that people should be helped, who should do that helping, and how that helping should be funded - and indeed who is most deserving of help. Charities strive to help the less fortunate, and a society's approach to its less fortunate says a lot about it. The status of our charities is a good window onto ourselves.

Help: charities in crisis
Charities in Britiain suffer loss of funding as Niger famine appeal is launched
By Maxine Frith, Social Affairs Correspondent
Published: 03 August 2005
Charities in Britain have suffered a devastating loss of funding and some are even threatened with closure due to high-profile appeals for international disasters.

Public donations have fallen by as much as 30 per cent, some organisations say. New figures yesterday showed four out of 10 charities say donations by big business had also dropped in the wake of the huge outpouring of support for the tsunami appeal.

The crisis was revealed as an £8m appeal, endorsed by The Independent, was launched yesterday by a coalition of British charities to help relieve the famine in Niger.

Charity co-ordinators urged people to back the Niger fund yesterday but also called for an increase in support for smaller charities.

Kathy Pharoah, director of research at the Charities Aid Foundation, said: "There is real concern about the impact that these high-profile appeals have had on the smaller charities.

"We are not saying people should not give to appeals such as Niger, which are hugely important, but those donations should be over and above what they normally give. Those international disasters require a massive response, but homegrown charities are equally important and what seems to have happened is that people give to the high-profile appeal at the expense of their small, local and more precarious charity."

Even the big charities that launched and benefited from the tsunami appeal were stunned by the massive response from the British public in the days after the disaster. Eight out of 10 people gave money to the international appeal, amounting to £250m in individual donations.

That amount dwarfs the £143m annual voluntary income of Britain's second biggest charity, the National Trust. Only Cancer Research UK, with an annual voluntary income of £350m, received more than the tsunami appeal.

But rather than increasing their charitable giving, research shows people have merely stopped supporting home-grown organisations. The Institute of Fundraising made a six-month study into the effects of the Boxing Day disaster on 100 leading charities.

Headline figures from the research, to be published within months, show one in three charities has suffered a fall in giving from individual donors. This bucks the long trend of a year-on-year increase in charitable giving overall.

Of those who had noticed a decrease, three-quarters said it was due to the tsunami. A third of charities said they had cancelled fundraising events and delayed their own appeals because they knew they would not be able to compete with the tsunami appeal.

An NOP survey for the Charities Aid Foundation found 81 per cent of people had given money to the tsunami appeal but only 13 per cent said that it would be over and above what they normally donated to charity.

Fundraisers said the biggest problem has been a dramatic downturn in giving from corporate donors. Big business garnered a huge amount of positive publicity from making multimillion-pound donations to the tsunami appeal. Almost four out of 10 charities said corporate donations had decreased since.

Lindsay Boswell, chief executive of the Institute of Fundraising (IOF), said: "The tsunami appeal is a real testament to the generosity of UK donors, but its impact has been a major worry to many charities who have been concerned how they can compete against the media attention around this campaign.

"Our research does suggest that corporate donors might have used their allocation of charitable monies to support the tsunami appeal, rather than giving an additional sum. This is disappointing when you consider that a large proportion of the UK public dug deep in their pockets."

The impact has been most severe on the smaller and more precarious charities who do not have big reserves to call on when donations drop off. Four out of 10 of the smallest charities in the IOF's survey suffered a drop in income, compared with only a quarter of the largest organisations. Organisations such as the Missing Persons Helpline have had to reduce services and the mental health charity Sane has taken a 25 per cent drop in donations this year.

Janet Newman, co-founder of the Missing Persons Helpline, said: "Since we began 15 years ago, this has been our worst year for donations. We very nearly went under this year, and we were helped only by the Home Office stepping in and giving us a £300,000 grant which we know we can't rely on for next year.

"I feel very guilty about saying this, because obviously the people caught up in the tsunami have suffered horrendously. But the truth is that people have not given more money to charity this year than they did before the tsunami; they have simply given it differently, and it is small, domestic charities that are suffering the most." The helpline's phone donations have fallen 14 per cent so far this year.

Marjorie Wallace, the chief executive of Sane, said: "I have had two corporate sponsors tell me this year they cannot give us the money they usually do because it went on the tsunami appeal." The Sane phone helpline costs £1m a year to run, and the 25 per cent drop in donations has forced the closure of two local call centres, as well as reducing services in London.

Fundraising experts have long been concerned about the widening gulf between the "richest" and poorest charities. The top 10 charities, which include Oxfam and the RSPCA, account for 25 per cent of all donations.

The big charities defend their role. Dominic Nutt, an emergencies specialist at Christian Aid who was involved in the tsunami appeal, said: "I can appreciate and understand how hard it is for some of these charities. But even we were amazed at the response to the tsunami and I believe it was a one-off.

"We are all now interested to see what response we get to the Niger appeal because that may give us an indication of whether people have got compassion fatigue or will give in the same way. We would urge people not to desert their favourite charities."

How donations have plummeted

CHILDLINE

Phone counselling for children. Donations down 30 per cent.

Esther Rantzen, chair, said: "People have donated so much to the tsunami, I'm terrified our essential through-the-night service, the one most children in danger turn to, too terrified to make their calls in daylight, might have to be disbanded."

SHAFTESBURY SOCIETY

Christian charity providing schooling and residential care for young people with disabilities. Donations from "cold call" mailshots down 20 per cent. Jonathan Storey, fundraising manager, said: "We delayed the appeal we normally do in January because of the tsunami. Then the mailshots for our second appeal went out on 4 July, just before the bombings. Donor fatigue is building in."

MISSING PERSONS HELPLINE

Had £300,000 government grant after 14 per cent fall in donations.

Janet Newman, co-founder, said: "This has been our worst year. I feel guilty about saying this, because the people in the tsunami have suffered horrendously, but the truth is that people have not given more money to charity this year than they did before the tsunami - they have given it differently. Small, domestic charities are suffering most."

SANE

Mental health charity had 25 per drop in donations and lost two corporate sponsors. Marjorie Wallace, chief executive, said: "Those who give to something like the tsunami see a result - a TV shot of a refugee with a blanket. Our results are less tangible. People want to see something for their money."